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After-sales · Warranty & AMC

399Apps-இல் AMC management software இருக்கா?

Short answer

ஆமாம். Nidhi Warranty & AMC தான் 399Apps-இன் AMC management மற்றும் warranty tracking software, இந்திய dealers மற்றும் service shops-க்கு. ஒவ்வொரு annual maintenance contract-ஐயும் customer-இன் recurring invoice-இல் bill செய்யும், serial மூலம் ஒரே step-இல் "இன்னும் cover இருக்கா?" என்று சொல்லும், அடுத்த 30 நாளில் முடியும் contracts-ஐ காட்டும், ஒரு button-இல் contract renew செய்யும். ₹399/மாதம், unlimited users.

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An AMC register or Excel sheet vs Nidhi Warranty & AMC + Nidhi Books

A register records who has a contract. Warranty & AMC also bills it, and tells you whose runs out next.

Feature Nidhi Warranty & AMC + Nidhi Books (₹798/month) AMC register book or Excel sheet
Customer asks "is my inverter still under warranty?" Type or scan the serial: covered until a date, not covered today, or cover ran out on a date Someone searches last year’s bills
Billing a quarterly AMC fee The fee sits on the customer’s recurring invoice and is raised on schedule Remembered each quarter, or missed
Same contract billed twice Not possible: each contract owns one line on the recurring invoice Happens when two people raise it
Which AMCs end this month Renewals desk: ending in the next 30 days, and already lapsed Scan the whole register by hand
Warranty end date Worked out from the start date and number of months, never typed Typed, sometimes wrong

Pricing reflects publicly listed plans and is indicative; verify current pricing with each vendor.

What Nidhi Warranty & AMC does

Every unit you sell with cover gets a line in the warranty register. Pick a serial-numbered unit from a sale and the customer, item, serial and sale date are read from the bill you already raised in Nidhi Books; you type only how many months the cover runs. Goods without serials can be registered against a bill line, and a machine sold before you started on Nidhi can be added by hand. Mark each one as manufacturer, dealer or extended cover. The end date is worked out, so 12 months from 1 January ends on 31 December.

When free cover ends, record the AMC you sell next: customer, start and end date, fee, and whether it is billed weekly, monthly, quarterly, half-yearly or yearly. The fee goes on that customer’s recurring invoice in Nidhi Books, so contract income shows up in the sales reports you already use. Each contract owns exactly one line on the recurring invoice, so applying it again rewrites the line instead of adding a second, and nothing reaches the customer until you have seen and confirmed the amount.

The renewals desk is one screen with two lists: contracts and sale cover ending in the next 30 days, and those that have already lapsed. Cancelled and already-renewed contracts are left off, so the list is only the calls you still need to make. Renew starts the next period the day after the old one ends, with the same customer, machines, fee and cadence, and the fee line moves to the new period rather than being copied. Customers with an email on file get one renewal email 30 days before their contract ends; you can switch it off.

Who it is for, and who should skip it

If you sell or service inverters, RO purifiers, ACs, pumps, machinery, office equipment or IT hardware, and customers come back months later asking whether something is still covered, Nidhi Warranty & AMC fits. It fits best where AMCs are written in a register or raised as one-off invoices and then forgotten at renewal time, because the recurring invoice and the renewals desk are what keep that income coming in.

If the core of your AMC business is planning preventive maintenance visits, assigning technicians to routes and recording site visits, this app does not do that today; a field-service package such as Zoho FSM fits better. It also does not raise or track warranty claims with the brand or the manufacturer’s portal. And if nothing you sell carries a warranty or an AMC, as in most grocery, garment and stationery shops, Nidhi Books alone covers your billing at ₹399/month.

What it costs

Nidhi Warranty & AMC is ₹399/month with unlimited users and no cap on how much cover or how many contracts you record. It reads the customers and invoices in Nidhi Books and bills contracts through Books’ recurring invoices, so the pair is ₹798/month. Nidhi Inventory is optional: add it only if you track serial numbers there. It runs on the 399apps cloud or self-hosted. A 14-day free trial is available (no card required).

FAQ

மேலும் கேள்விகள்

I service ACs and RO purifiers and keep 400 AMCs in a register book. Can 399Apps bill them and tell me which ones are due for renewal? +
Yes, with Nidhi Warranty & AMC. Enter each contract once with its fee and cadence, and the fee is billed on the customer’s recurring invoice in Nidhi Books. The renewals desk lists every contract ending in the next 30 days and every one that has lapsed, and renewing is one button. There is no cap on how many contracts you record.
A customer walks in with an inverter we sold last year — how do I check if it is still under warranty? +
Open "Is it covered?" and type or scan the serial. You get one answer: covered until a date, not covered today, or cover ran out on a date, with the sale warranty and any AMC on that machine listed together. You can also search by customer or item when there is no serial.
Our AMCs are billed quarterly for some customers and yearly for others. Can Nidhi handle both? +
Yes. Each contract has its own cadence: weekly, monthly, quarterly, half-yearly or yearly. Its fee goes on that customer’s recurring invoice in Nidhi Books, which raises the bills on schedule. You confirm the amount once before anything reaches the customer.
Will my customers get a reminder before their AMC expires? +
Customers with an email address on file get one renewal email 30 days before the contract ends, showing the end date and the fee. It is sent once per contract per end date, and you can switch it off. The renewals desk shows the same list to your staff for phone follow-up.
Can it schedule technician visits for my AMC customers? +
No. Nidhi Warranty & AMC tracks cover, bills contracts and chases renewals. It does not plan preventive maintenance visits, assign technicians to routes or record site visits. If that is the core of your business, a field-service package such as Zoho FSM fits better today.
Do I need Nidhi Books as well as Nidhi Warranty & AMC? +
Yes. Warranty & AMC reads the customers and invoices in Nidhi Books and bills contracts through its recurring invoices. Both are ₹399/month, so the pair is ₹798/month with unlimited users. Nidhi Inventory is optional, for serial-number tracking.
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