Does 399Apps have customer support if I get stuck?
Short answer
Yes. Every 399Apps plan from ₹399/month includes support — reach the team on WhatsApp or email, with no separate paid 'priority' tier. Getting started is hands-on: guided onboarding, Excel/Tally data import, and step-by-step migration and how-to guides. Because it is cloud software, updates and GST changes roll out automatically, so there is no dealer visit or annual AMC to chase.
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Support model: 399Apps vs desktop Tally / Busy / Marg
How you get help and updates with cloud 399Apps versus the dealer + AMC model of desktop software. Indicative — verify current terms with each vendor.
| Feature | 399Apps (cloud) | Desktop Tally / Busy / Marg |
|---|---|---|
| How you get help | WhatsApp or email, straight to the team that builds it | Through a local dealer/reseller, often on a paid AMC |
| Cost of support | Included in every plan from ₹399/mo — no priority tier | Annual AMC or per-visit charges on top of the license |
| Software & GST updates | Automatic in the cloud — everyone gets them, nothing to install | Manual upgrade or a dealer visit for each update |
| If you want to leave | Export your data to Excel or self-host — no lock-in | Data tied to a local install and your dealer |
Pricing reflects publicly listed plans and is indicative; verify current pricing with each vendor.
Help when you are actually stuck — not a script
A common worry when leaving a familiar tool is: if something breaks during billing hours, will anyone actually help? With 399Apps you reach the team directly on WhatsApp or email through the Contact page. Because it is a small, focused team building the product, you talk to people who know the software — not a call-centre reading from a script that gives a temporary fix and closes the ticket.
Support is included in every plan from ₹399/month. There is no separate paid "priority support" tier, and no per-user support charge — the shop paying ₹399 gets the same help as anyone else. Getting set up is hands-on too: guided onboarding walks you through your GST details, and we help you import your item list and opening balances from Excel or your existing software so you are not keying in thousands of products by hand.
No local dealer, no AMC, no waiting for a site visit
Desktop tools like Tally, Busy and Marg are usually supported through a local dealer or reseller, often on a paid annual maintenance contract (AMC). When something needs fixing or the software needs upgrading, you wait for a visit or a manual patch — and every GST rule change can mean another update to install.
Because 399Apps runs in the cloud, updates, bug fixes and GST changes are applied centrally and everyone gets them automatically — nothing to reinstall, no version to fall behind on, and no PC you must physically sit at. You bill and view your accounts from any browser or phone, so support is not tied to one machine in one shop. Step-by-step migration guides (for example, moving from Tally) and how-to guides cover the common setup tasks in writing, whenever you need them.
You are never locked out — even without us
Good support also means never being trapped. Your data in 399Apps is yours: you can export your parties, items, ledgers and GST data to Excel at any time, so you are never dependent on a single company staying reachable. For businesses that want full control, 399Apps can also be self-hosted on your own server — the same software, run entirely under your roof.
That combination — included support, automatic cloud updates, open export and an optional self-host — means help is there when you need it, and you keep control when you do not. A 14-day free trial (no card required) lets you test real billing, onboarding and support with your own data before you commit. A 14-day free trial is available (no card required).
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More questions
Does the ₹399/month plan include customer support? +
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Do I need a local dealer or an AMC like with Tally? +
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Affordable GST software from ₹399/month
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